When you are placing an order online, how can you trust your transaction is secure, your purchase is delivered on time and in the agreed-upon condition?
Introducing our built-in protection service–Trade Assurance. Whether you are buying ready-to-ship products or after more customizable options, Chovm.com offers protection from payment to delivery when you complete your order through our platform.
Uhakikisho wa Biashara ni nini?
Trade Assurance is a set of protection services that provide buyers on Chovm.com with secure ways to pay, protection against unforeseen circumstances such as product or shipping issues, and mediation between buyers and suppliers to resolve any issues related to the purchase.
Below is a breakdown to answer common misconceptions of what Trade Assurance is, and is not.
*60-day eligibility for Enterprise and Enterprise Pro Buyers.
How does Trade Assurance protect my purchases on Chovm.com?
Through Trade Assurance, Chovm.com acts as a mediator between the buyer and supplier to ensure the transaction is completed safely and successfully.
receiving and confirming the order
1. Start Trade Assurance order
You reach an agreement on an order with a supplier that supports Trade Assurance on Chovm.com.
2. Pay through Chovm.com
Check out with an online payment method or make a wire transfer via Chovm.com. To protect your payment, never pay outside the platform.
3. Payment held in escrow
Your payment is held in escrow and released to the supplier after the product is received and confirmed.
4. Get your money back if order terms are not met
You receive compensation or a refund if the order doesn’t meet the agreed terms.
Je, ninawezaje kufaidika na Uhakikisho wa Biashara?
Here are the key benefits of the service available to all buyers.
1. Safe and secure payments
Malipo yote yanayofanywa kupitia Chovm.com yamesimbwa kwa njia fiche ya SSL na yanafuata utii wa PCI DSS, na kuhakikisha kuwa taarifa zako za kifedha zimewekwa salama kuanzia mwanzo hadi mwisho.
2. On-time Delivery Guarantee
Bidhaa zinazostahiki zinalindwa na Dhamana ya Uwasilishaji Kwa Wakati. Iwapo utafikishwa kwa kuchelewa, utastahiki kupokea mkopo wa mfumo wa hadi $100 za Marekani.
3. 30-day refunds policy
The Chovm.com refund policy protects you in case your purchase does not meet the agreed order terms (such as if the order has not been shipped, goes missing, or arrives with defects, incorrect items, damages, or other product-related issues). You can claim for refunds within 30 days from the delivery date (60 days for Enterprise and Enterprise Pro Buyers).
If there’s a problem with your refund application, Chovm.com will help mediate to get your money back.
Wanunuzi waliochaguliwa wanaweza pia kufurahia huduma na manufaa ya ziada kwa Uhakikisho wa Biashara ikijumuisha Sheria na Masharti ya Malipo: Siku 30/60, Urejeshaji Rahisi, huduma za ukaguzi na ufuatiliaji na huduma za tovuti.
How do I use Trade Assurance on Chovm.com?
Finding Trade Assurance products
The easiest way is to filter for Trade Assurance when searching for products.
Identifying Trade Assurance protections and services
To see what Trade Assurance protections and services are offered with a product, simply look for the icon in the Purchase details section.
Identifying Trade Assurance suppliers
To identify whether or not a supplier supports Trade Assurance, go to their store page or Messenger to see if they have the icon next to their name.
Paying on Chovm.com
When you order and pay on Chovm.com, your transaction is automatically protected by our encryption and security measures.
Applying for refund and returns
Millions of products on Chovm.com are protected by our money-back policy. If you need to refund or return an order, apply via My orders > Order details. Fill in the information required and follow instructions to return products if applicable. Receive a full refund once the application has been processed.
Trade Assurance covers every stage of your purchasing journey, making it easier and safer for you to do business globally with confidence.
