Amadeski Osizo angu-5 Angcono Kakhulu E-E-commerce Wesevisi Yamakhasimende

Ukunikeza isevisi yamakhasimende eyingqayizivele kubalulekile empumelelweni. Njengoba amakhasimende alindele izimpendulo ezisheshayo nezinqumo emibuzweni yawo, uhlelo olusebenzayo lwedeski losizo lubalulekile. Kepha ngezinketho eziningi ezitholakalayo, ulikhetha kanjani ideski losizo elingcono kakhulu lebhizinisi lakho le-e-commerce? 

Lapha, sizohlola izici ezibalulekile okufanele zicatshangelwe futhi sincome ezinye izixazululo zedeski losizo eliphezulu ezenzelwe isevisi yamakhasimende e-e-commerce.

Okuqukethwe
Liyini ideski losizo?
Ingabe wonke amabhizinisi e-e-commerce adinga ideski losizo?
Ukuqonda ukubaluleka kwedeski losizo le-e-commerce
7 izici ezibalulekile okufanele uzicabangele lapho ukhetha ideski losizo
Izixazululo eziphezulu zedeski losizo zesevisi yamakhasimende e-e-commerce
Imicabango yokugcina

Liyini ideski losizo?

Ideski losizo liwuhlelo olumaphakathi noma inkundla eklanyelwe ukuphatha nokubhekana nemibuzo yamakhasimende, izinkinga, kanye nezicelo zosekelo. Isebenza njengendawo eyinhloko yokuxhumana kumakhasimende afuna usizo ngemikhiqizo, amasevisi, noma izinkinga zobuchwepheshe. Amadeski osizo ngokuvamile asebenzisa iziteshi zokuxhumana ezihlukahlukene, njenge-imeyili, ingxoxo ebukhoma, ukwesekwa kwefoni, inkundla yezokuxhumana, nezingosi zokuzisiza, ukuze uxhumane namakhasimende futhi unikeze izinqumo ezifika ngesikhathi emibuzweni yawo.

Ingabe wonke amabhizinisi e-e-commerce adinga ideski losizo?

Manje, mayelana nokuthi wonke amabhizinisi e-e-commerce adinga ideski losizo, impendulo incike kakhulu esikalini nokuba yinkimbinkimbi kwebhizinisi, kanye nokuzibophezela kwalo ekuhlinzekeni ngenkonzo yamakhasimende ehlukile. Nazi ezinye izici okufanele zicatshangelwe:

1. Umthamo wemibuzo yamakhasimende: Amabhizinisi e-E-commerce athola ivolumu ephezulu yemibuzo angase azuze edeskini losizo ukuze aphathe ngempumelelo futhi abeke phambili lezi zicelo. 
2. Ukuxaka kwemikhiqizo noma amasevisi: Uma ibhizinisi lakho lithengisa imikhiqizo eyinkimbinkimbi noma amasevisi adinga ukwesekwa okuqhubekayo nokuxazulula izinkinga, ideski losizo lingasiza ukuxhumana phakathi kwamakhasimende nabasebenzeli bosekelo, okuholela ekuxazululeni okusheshayo nokuthuthukisa ukwaneliseka kwamakhasimende.
3. Isifiso scalability nokusebenza kahle: Njengoba amabhizinisi e-e-commerce ekhula, nezidingo zawo zenkonzo yamakhasimende ziyakhula. Ideski losizo lihlinzeka ngokulinganisa nokusebenza kahle ngokwenza ukuxhumana kube lula, ukwenza imisebenzi ephindaphindwayo ngokuzenzakalela, nokuhlinzeka ngemininingwane ekusebenzisaneni kwamakhasimende.

Nakuba amabhizinisi amancane e-e-commerce angase aqale aphathe imibuzo yamakhasimende nge-imeyili noma ngenkundla yezokuxhumana, njengoba ekhula, ukutshala imali edeskini losizo elizinikele kubaluleka kakhulu ekulawuleni umthamo nobunkimbinkimbi bokusebenzisana kokusekelwa kwamakhasimende. Ekugcineni, ideski losizo lingadlala indima ebalulekile ekuthuthukiseni ulwazi lwamakhasimende lonke kanye nokushayela impumelelo endaweni yokuncintisana ye-e-commerce.

Ukuqonda ukubaluleka kwedeski losizo le-e-commerce

Ngaphambi kokuhlolisisa imininingwane yokukhetha ideski losizo, ake siqale siqonde ukuthi kungani libalulekile emabhizinisini e-e-commerce.

• Ukuxhumana okumaphakathi: Ideski losizo liyinkundla emaphakathi yokuphatha imibuzo yamakhasimende kuzo zonke iziteshi ezahlukahlukene, okuhlanganisa i-imeyili, ingxoxo, inkundla yezokuxhumana, nokuningi. Lokhu kuqinisekisa ukuthi yonke imibuzo yekhasimende iyaphendulwa futhi kuvimbela izinkinga ukuthi zingangeni emifantwini.
• Ukusebenza kahle nokukhiqiza: Ngokwenza lula ukuxhumana kanye nokwenza imisebenzi ephindaphindwayo ngokuzenzakalela, ideski losizo lingathuthukisa kakhulu ukusebenza kahle nokukhiqiza kwethimba lakho lesevisi yamakhasimende. Lokhu kubavumela ukuthi baphathe ivolumu ephezulu yemibuzo ngaphandle kokudela ikhwalithi.
• Isipiliyoni samakhasimende esithuthukisiwe: Izikhathi zokuphendula ngokushesha kanye nokwesekwa komuntu siqu kubalulekile ukuze uthole ulwazi olukhethekile lwekhasimende. Ideski losizo elenziwe kahle lingakusiza ukuthi uhlangabezane futhi weqe okulindelwe ngamakhasimende, ukhulise ukwaneliseka nokwethembeka.
• Idatha kanye nemininingwane: Izixazululo eziningi zedeski losizo zinikeza izibalo nezici zokubika ezinikeza imininingwane ebalulekile ngokuziphatha kwamakhasimende, izinkinga ezivamile, nokusebenza kweqembu. Ngokusebenzisa le datha, amabhizinisi e-e-commerce angenza izinqumo ezinolwazi ukuze athuthukise izinqubo zawo zesevisi yamakhasimende.

7 izici ezibalulekile okufanele uzicabangele lapho ukhetha ideski losizo

Siyazi ukuthi amadeski osizo angenza umehluko omkhulu emabhizinisini e-e-commerce afana nelakho lapho uphatha imibuzo yesevisi yamakhasimende, kodwa wazi kanjani ukuthi iliphi elilungele ibhizinisi lakho?

Ibhizinisi lakho lihlukile futhi linezidingo ezithile uma kuziwa edeskini losizo, ngakho-ke nazi izici ezibalulekile okufanele uzicabangele lapho ukhetha isixazululo esifanele sebhizinisi lakho:

1. Ukusekelwa kweziteshi eziningi

Bheka ideski losizo elisekela iziteshi zokuxhumana eziningi, okuhlanganisa i-imeyili, ingxoxo ebukhoma, inkundla yezokuxhumana, nosekelo lwefoni. Lokhu kuqinisekisa ukuthi ungakwazi ukuhlangana namakhasimende akho noma yikuphi lapho ekhona futhi unikeze umuzwa ongenazihibe eziteshini zonkana.

2. Ukuphathwa kokuzenzakalelayo nokuhamba komsebenzi

Amandla okuzenzakalela afana nomzila wamathikithi, izimpendulo ezikheniwe, nama-chatbots angasiza ukwenza lula izinqubo zesevisi yamakhasimende futhi athuthukise ukusebenza kahle.

Ngokufanayo, izici eziqinile zokuphatha ukugeleza komsebenzi zikuvumela ukuthi ubeke phambili futhi unikeze imisebenzi ngempumelelo.

3. Ukuhlanganiswa nezinkundla ze-e-commerce

Khetha ideski losizo elihlanganisa ngaphandle komthungo nenkundla yakho ye-e-commerce, kungaba Shopify, WooCommerce, Magento, noma ezinye. Lokhu kuhlanganiswa kukuvumela ukuthi ufinyelele idatha yekhasimende efanele futhi u-ode imininingwane ngokuqondile edeskini losizo, inikeze umongo wezinqumo ezisheshayo.

4. Ukunwebeka nokuvumelana nezimo

Njengoba ibhizinisi lakho le-e-commerce likhula, nezidingo zakho zenkonzo yamakhasimende zizokhula. Khetha ikhambi ledeski losizo elingalinganisa nebhizinisi lakho futhi livumelane nezimfuneko eziguqukayo. 

Ukwengeza, ukuguquguquka kokwenza ngendlela oyifisayo nokumisa kuqinisekisa ukuthi ideski losizo lingenziwa ngendlela efanele ukuze livumelane nokugeleza komsebenzi othile kanye nezintandokazi zakho.

5. Ukubika nokuhlaziya

Imininingwane etholakala ekubikeni nasekuhlaziyeni ibaluleke kakhulu ekuthuthukiseni imisebenzi yesevisi yamakhasimende akho. Bheka ideski losizo elinikeza amandla okubika aphelele, afaka amamethrikhi afana nesikhathi sokuphendula, izinga lokulungiswa, izikolo zokwaneliseka kwekhasimende, nokuningi.

6. Ukuphepha nokuhambisana

Ukuvikela idatha yekhasimende ebucayi kubalulekile emabhizinisini e-e-commerce, ikakhulukazi ngokudlanga okwandayo kokuphulwa kwedatha nemithetho yobumfihlo. Khetha ideski losizo elibeka kuqala ukuphepha nokuthobelana, elinezici ezifana nokubethela idatha, izilawuli zokufinyelela ezisekelwe endimeni, kanye nokuthobela i-GDPR.

7. Izici zokuhlangenwe nakho kwekhasimende

Ngokungeziwe ekuxazululeni izinkinga, ideski lakho losizo kufanele futhi ligxile ekuthuthukiseni ulwazi lwamakhasimende. Izici ezifana nezingosi zokuzisiza, izisekelo zolwazi, nezinkundla zomphakathi zinika amakhasimende amandla okuthola izimpendulo zemibuzo evamile ngokuzimela, okunciphisa umsebenzi eqenjini lakho losekelo.

Izixazululo eziphezulu zedeski losizo zesevisi yamakhasimende e-e-commerce

Manje, obukade ukulindele! Nazi ezinye zezixazululo eziphezulu zedeski losizo ezenzelwe ngqo isevisi yamakhasimende e-e-commerce.

I-Zendesk

I-Zendesk iyisisombululo esidumile sedeski losizo elaziwa ngesixhumi esibonakalayo esisebenziseka kalula kanye nesethi yezici ezibanzi. Inikeza ukusekelwa kweziteshi eziningi, amandla okuzenzakalelayo, ukubika okuqinile, nokuhlanganiswa okungenamthungo namapulatifomu e-e-commerce afana noShopify neMagento.

Izibuyekezo eziningi zithi akukho lutho iZendesk engakwazi ukuyenza.

Izindleko: Iqala ku-US $19 i-ejenti ngayinye ngenyanga. 

Freshdesk

I-Freshdesk ingenye inkundla yedeski losizo ehamba phambili ebhekelela izidingo zamabhizinisi e-e-commerce. Inikeza uhla lwezici, okuhlanganisa ukuphathwa kwamathikithi, ingxoxo ebukhoma, ama-chatbots anamandla e-AI, nokuhlanganiswa kwe-e-commerce.

I-Freshdesk yaziwa ngokuthengeka kwayo nokukaleka, okuyenza ifanele amabhizinisi abo bonke osayizi. Nokho, lapho I-Freshdesk shines ikusekelo lwefoni; banezici zokuphatha ifoni ezithuthukisiwe.

Izindleko: Iqala ku-US $15 i-ejenti ngayinye ngenyanga.

ama-gorgias

ama-gorgias ideski losizo elakhelwe ngokukhethekile abathengisi be-e-commerce. Ihlanganisa ngaphandle komthungo nezinkundla ezifana ne-Shopify, WooCommerce, ne-Magento, enikeza ukufinyelela olwazini lwe-oda nedatha yekhasimende ngokuqondile ngaphakathi kwesixhumi esibonakalayo sedeski losizo.

I-Gorgias iphinde inikeze ngamakhono athuthukile okuzenzakalela kanye nezici eziqondene nawe zokusekelwa kwamakhasimende.

Isakhiwo sawo samanani singase sikhathaze amanye amaqembu ngenxa yokuthi sincike kumthamo, okusho ukuthi izindleko zingahluka inyanga nenyanga, okungase kube inselele kwamanye amaqembu.

Izindleko: Iqala ku-$10 ngenyanga (ihlanganisa izihlalo zabasebenzisi abangu-3 namathikithi angama-50 akhokhisekayo).

Isizo Scout

Isizo Scout iyisisombululo sedeski losizo eligxile ekululameni nasekusebenziseni kalula. Yize ingahle ingabi nazo izici eziningi ezithuthukile njengezinye izinkundla, ihamba phambili ekunikezeni ulwazi lwekhasimende olungenazihibe. Ithuluzi lebhokisi lokungenayo elabelwe lenza ukuphatha imibuzo yesevisi yamakhasimende eziteshini eziningi ingabi nazihibe, futhi ngezimpendulo ezilondoloziwe, ungakwazi ukuphendula izicelo ezivamile ngokushesha nakakhulu. 

I-Help Scout inikeza ukwesekwa okusekelwe ku-imeyili, ukuphathwa kwesisekelo solwazi, nokuhlanganiswa nezinkundla ze-e-commerce ezifana ne-Shopify ne-WooCommerce.

Izindleko: Iqala ku-$20 ngomsebenzisi ngamunye ngenyanga.

Hub Spot Service Hub

Uma usuvele usebenzisa i-HubSpot yokuthengisa nokumaketha, Hub Spot Service Hub kungaba umkhiqizo omuhle kuwe. Kuhlanganisa amathuluzi okusekelwa kwesevisi yamakhasimende afana nebhokisi lokungenayo elabelwe nesofthiwe yengxoxo ebukhoma, kanye nezinhlelo ezisezingeni eliphezulu futhi zihlanganisa umakhi wesisekelo solwazi. 

Izindleko: Iqala ku-US $45 ngenyanga, kufakwe abasebenzisi ababili.

Imicabango yokugcina

Ukukhetha ideski losizo elingcono kakhulu isevisi yamakhasimende e-commerce kudinga ukucatshangelwa ngokucophelela kwezinto ezinjengokusekelwa kweziteshi eziningi, amandla okuzenzela, ukuhlanganiswa nezinkundla ze-e-commerce, ukuqina, nokuphepha. Ngokuhlola lezi zici nokukhetha isixazululo esihambisana nezidingo zebhizinisi lakho, ungaqinisekisa ukusekelwa kwamakhasimende okusebenzayo nokuphumelelayo okuletha ukwaneliseka nokwethembeka. 

Kungakhathaliseki ukuthi ukhetha inkundla ebanzi njenge-Zendesk noma isixazululo esikhethekile esifana ne-Gorgias, ukutshala imali edeskini losizo elilungile kubalulekile ukuze uphumelele emhlabeni wokuncintisana we-e-commerce.