Phakathi ku umbiko wamuva olwenziwa yi-Incisiv futhi wagunyazwa ngu Toshiba enesihloko esithi 'Innovation in Retail', abaphathi bezitolo abahlolwayo abangama-225 bahlonze izindawo ezinhlanu okugxilwe kuzo abasekela amasu abo okusungula kuzo zonke izindawo.
Lawa maqhinga agxile kulokho okulindelwe ngabathengi, amamodeli ebhizinisi, ukusebenza kwe-ESG, ukuncintisana nokusebenza kwesikhathi eside.
Umbiko uqukethe ToshibaIzeluleko ezengeziwe zokuthi ungawazuza kanjani futhi ukhulise lawa masu okusungula.
U-64% wabathengisi uhlala ngaphambi kwalokho okulindelwe ngabathengi
- Landelela amathrendi embonini: Udinga ukuqaphela izitayela zakamuva kanye nentuthuko ekuthengiseni. Lokhu kubandakanya ubuchwepheshe, amasu okumaketha kanye nokuziphatha kwabathengi.
- Qamba kabusha: Lokhu kusho ukuthuthukisa njalo imikhiqizo emisha namasevisi ahlangabezana nezidingo zamakhasimende akho kanye nokuthola izindlela ezintsha nezingcono zokuwaletha.
- Yenza kube ngokwakho ukuzizwisa kwekhasimende: Abantu bafuna ukuthenga ezitolo abaziyo ukuthi bazoba nakho abakudingayo futhi banikeze ugqozi oluqondene nezinto abazithandayo. Ngakho-ke, kusukela emikhiqizweni kuye kubuchwepheshe, kubheke njengengxenye yesipiliyoni sekhasimende ukwakha ubudlelwano nomthengi ngamunye.
Ama-74% ahlola amamodeli ebhizinisi amasha
Iphuzu elibalulekile eligqanyiswe abathengisi abahloliwe ukuhlanganisa uhambo lwedijithali nolwangempela lwamakhasimende. Ukuze kuzuzwe lokhu, umbiko ka-Toshiba uphakamisa ukuthi kusetshenziswe imodeli yebhizinisi evumelana nezimo futhi enwebekayo ukuze kusetshenziswe amasu okusungula ingqalasizinda yobuchwepheshe ekhona.
Ama-81% athuthukisa ukusebenza kwawo kwe-ESG
- Ukusimama kwemvelo: Sebenzisa imithombo yamandla avuselelekayo, unciphise ukusetshenziswa kwamandla, sebenzisa izinto ezisimeme, futhi usebenzise izinhlelo zokunciphisa udoti kanye nokugaywa kabusha.
- nesibopho emphakathini: Dala izinqubomgomo ezihlukene nezokubandakanya, sungula izivumelwano zempilo nokuphepha, wenze ucwaningo lochungechunge lokuhlinzekwa kwezidingongqangi futhi usekele imizamo yokuthuthukisa umphakathi.
- Ukubusa: Ukusebenzisa izinqubo zokuphatha eziqinile zenkampani, ukusungula amabhodi azimele futhi uhlole ubungozi njalo.
Ama-27% ahlose ukuthuthukisa ukuncintisana
Umbiko ka-Toshiba weluleka ukuthi abathengisi batshale imali emikhiqizweni namasevisi emisha ukuze bazihlukanise kwamanye amabhizinisi, njengokulethwa ngokuzenzakalelayo, ukubonakala kwempahla ngesikhathi sangempela, kanye nezinhlelo zokwethembeka eziqondene nawe kanye nezokuphromotha.
U-92% wabathengisi ugxile ekuthuthukiseni ukusebenza kwebhizinisi lesikhathi eside
- Gxila ezidingweni zekhasimende: Ukuqonda nokuhlangabezana nezidingo zamakhasimende kubalulekile ekusebenzeni kahle. Qinisekisa ukuthi uhlinzeka ngemikhiqizo noma amasevisi ahlangabezana nesidingo sangempela noma axazulule inkinga yamakhasimende.
- Hlela imisebenzi: Funa izindlela zokwenza lula izinqubo zebhizinisi ukunciphisa izindleko nokwandisa ukusebenza kahle. Lokhu kungase kuhlanganise imisebenzi yokuzenzakalela, ukukhipha imisebenzi engeyona eyinhloko noma ukwamukela ubuchwepheshe obusha.
- Hlala uvumelana nezimo: Izimakethe nezidingo zamakhasimende zingashintsha ngokushesha, ngakho ukuhlala uvumelana nezimo futhi usabela ezimweni ezishintshayo kubalulekile. Vula imibono emisha futhi uzimisele ukuzungeza noma ukulungisa amasu njengoba kudingeka.
Ngo-Ephreli, I-World Retail Congress ikhiphe umbiko ekukhathazekeni okuphezulu kwabathengisi ngo-2023, okubandakanya ukungaqiniseki kwezomnotho kanye nobunzima bochungechunge lokuhlinzeka.
Umthombo ovela I-Retail-insight-network.com
Umshwana wokuzihlangula: Ulwazi olubekwe ngenhla luhlinzekwa ngabakwa-Retail-insight-network.com ngaphandle kwe-Chovm.com. I-Chovm.com ayenzi izethulo namawaranti mayelana nekhwalithi nokuthembeka komdayisi nemikhiqizo.
