Isivumelwano Sesevisi Yesevisi (SLA)

I-Service Level Agreement (SLA) kwezokuthutha wuhlobo lwenkontileka phakathi kweklayenti nomhlinzeki wesevisi yezokuthutha oluchaza ngokucacile izinga kanye nobubanzi bamasevisi azolethwa. Kuyithuluzi eliwusizo ekusunguleni ukuqondana okuhlobene mayelana nezinsizakalo kanye nokubeka izilinganiso zokusebenza ezicacile noma Izinkomba Zokusebenza Ezibalulekile (ama-KPI) ezifana nesikhathi, ukuphendula, kanye nekhwalithi. Nakuba ama-KPI angaba nesandla ekuqiniseni isivumelwano esibanzi, zombili izinhlangothi ngokuvamile zidinga ukuhlanganyela ekushintshaneni okubanzi ukuze kuqinisekiswe ukuthi i-SLA izuzisa izinhlangothi zombili ngokulinganayo.