Yini i-Chovm? Konke Odinga Ukukwazi

I-Chovm Group yasungulwa ngo-1999 ngabantu abangu-18 beholwa nguJack Ma, owayenguthisha wesiNgisi waseHangzhou, eChina. Kusukela ekuqaleni, abasunguli benkampani babelane ngenkolelo yokuthi i-inthanethi izolinganisa inkundla ngokunika amandla amabhizinisi amancane ukuthi asebenzise ukuqanjwa kabusha nobuchwepheshe ukuze akhule futhi aqhudelane ngokuphumelelayo emnothweni wasekhaya nowomhlaba.

I-Chovm isiguqule indlela abantu abathenga ngayo ku-inthanethi futhi isiphenduke igama lasekhaya endaweni ye-e-commerce. Lokhu kusho ukuthi, kulezi zinsuku, noma ngabe othile ungusomabhizinisi noma umthengi onelukuluku lokwazi, ukuqonda indima ka-Chovm emakethe yomhlaba sekubalulekile.

Ngakho-ke funda ukuze uthole umbono we-Chovm, okuhlanganisa ukuthi ungaqala kanjani ku-Chovm.com njengomthengisi nomthengi, kanye nohlu lwamagama abalulekile e-Chovm nezinkampani ezingaphansi kwe-Chovm Group.

Okuqukethwe
Ukubuka konke kwe-Chovm
Qalisa ku-Chovm.com
Ukulinganisa kwenkampani Chovm Group Holding Limited

Ukubuka konke kwe-Chovm

Leli thebula linikeza umbono wemibuzo eseshwe kakhulu nge-Chovm.

Umbuzo	Impendulo
Yini i-Chovm Group?	I-Chovm Group iyinkampani engumzali ye-Chovm.com. I-Chovm yinkampani ephethe amaqembu ayisithupha amakhulu amabhizinisi: iTaobao ne-Tmall Group, i-Chovm International Digital Commerce Group, i-Cloud Intelligence Group, i-Local Services Group, i-Cainiao Smart Logistics Network Limited, ne-Digital Media and Entertainment Group, kanye namanye amabhizinisi ahlukahlukene.
Uyini umsebenzi ka-Chovm?	Ukwenza kube lula ukwenza ibhizinisi noma kuphi.
Yini i-Chovm.com?	I-Chovm.com iyindawo yemakethe yomhlaba wonke lapho amabhizinisi angathenga khona imikhiqizo ngobuningi kubakhiqizi nabaphakeli.
Ingabe i-Chovm.com iyayenza imikhiqizo?	Cha, i-Chovm.com ayikhiqizi imikhiqizo. Isebenza njengendawo yemakethe eku-inthanethi exhuma abathengi nabathengisi, abakhiqizi, nabahlinzeki.

Qalisa ku-Chovm.com

I-Chovm.com, eyaziwa ngokuthi i-Chovm, iyindawo yemakethe yomhlaba wonke ye-B2B esetshenziswa yi-Chovm Group. Njengenkampani eyinhloko ye-Chovm Group, kubalulekile ukuqonda ukuthi isebenza kanjani.

Ukuqalisa njengomthengisi

Ukuze uqalise njengomthengisi ku-Chovm.com, landela lezi zinyathelo:

1. Dala i-akhawunti

Vakashela i-Chovm.com futhi ubhalisele i-akhawunti yomthengisi. Abakhiqizi abaqondile noma izimboni, abathengisi bezitolo, noma abaphakathi bamisa ama-akhawunti omthengisi.

Nikeza ulwazi oludingekayo, okuhlanganisa

•  Imininingwane yebhizinisi
•  Ulwazi lokuxhumana
•  Amadokhumenti okuqinisekisa

2. Khetha izinga lobulungu

Abathengisi kufanele banqume ngezinga lobulungu elizifanela kangcono izidingo zabo zebhizinisi. I-Chovm.com inikela ngezigaba ezihlukene zobulungu ezinezinzuzo nezici ezehlukene.

3. Qedela ukuqinisekiswa

Izinsizakalo zokuqinisekisa ze-Chovm.com ziqinisekisa ukuthi abathengisi bayizinkampani ezibhaliswe ngokusemthethweni.

Qedela inqubo yokuqinisekisa ibhizinisi ukuze wakhe ukwethembana nalabo abangase babe ngabathengi.

Ngena ekuhlolweni kokuqinisekisa:

• Ukuhlola kwe-A&V: Nikeza ngamadokhumenti ukuze uqinisekise ilayisense yebhizinisi lakho, imininingwane yokuxhumana, uhlobo lwebhizinisi, nendawo yenkampani.
• Ukuhlola endaweni: Vumela abasebenzi be-Chovm.com kanye nenkampani yangaphandle yokuqinisekisa ukuthi bahlole izindawo ezibonakalayo, izinsiza zokukhiqiza, kanye nokusebenza.
• Umphakeli ohloliwe (ongakukhetha): Ngena kwinqubo ezimele yokuqinisekisa evela eceleni, njenge-Bureau Veritas noma i-TÜV Rheinland, ukuze izimangalo namandla aqinisekiswe.

4. Thola isimo somphakeli oqinisekisiwe

Uma abathengisi sebeqedile ukuhlola okuqinisekisa okudingekile, bazofaneleka ukuba umphakeli oqinisekisiwe ku-Chovm.com.

Lesi simo siboniswa ibheji lomphakeli eliqinisekisiwe, elisiza ukwakha ukwethenjwa nokwethembeka kwabangase babe abathengi.

5. Misa isitolo sakho

Uma sekuqinisekisiwe, setha isitolo se-inthanethi ku-Chovm.com. I-Chovm ihlinzeka abathengisi ngesitolo esinamakhasi amaningi esizinikele ngokuphelele kumabhizinisi ukuze babonise imikhiqizo. Asikho isidingo sokwenza amakhodi kanye namakhono okuthuthukisa iwebhu ukuze udale isitolo.

Emhlabeni jikelele, amakhasimende angathola leso sitolo futhi ahumushe ngokuzenzakalela izitolo ngezilimi ezihlukene ezingu-18.

Enza ngendlela oyifisayo iphrofayela yesitolo, layisha uhlu lwemikhiqizo, futhi unikeze izincazelo ezinemininingwane, izithombe, namanani omkhiqizo ngamunye.

Sebenzisa amathuluzi e-Chovm akhelwe ngaphakathi e-AI ukuze ulayishe imikhiqizo nokubhala uhlu.

Abasebenzisi begolide bangasebenzisa i ithuluzi lokubonisa umkhiqizo ukuthuthukisa izinga lezinhlu zabo.

6. Nika amandla i-Trade Assurance uma itholakala

Isiqinisekiso Sokuhweba iyisevisi yokukhokha ye-Chovm evikela izinkokhelo zabathengi uma kwenzeka kuphakama izinkinga ngesikhathi sokuthunyelwa noma ngekhwalithi yomkhiqizo.

Abathengisi abenza kusebenze isiqinisekiso sohwebo babonakala phezulu emiphumeleni yosesho futhi banethuba lokufakwa ekuthengisweni, kumaphromoshini, nasemibukisweni yemikhiqizo.

Abathengi bathenga ngokuzenzakalela kubathengisi abanikeze amandla isiqiniseko sokuhweba ngoba inkokhelo yabo ivikelekile manje.

7. Phendula imibuzo

Ngemva kokufaka kuhlu imikhiqizo, abathengisi bazoqala ukuthola imibuzo evela kubathengi.

I-Chovm.com ithola nsuku zonke 500K imibuzo.

Ngokusho kwe-Chovm, imibuzo ephendulwa emahoreni amane isinayo 30% izimpendulo ezengeziwe zokulandelela ezivela kumakhasimende.

Abathengisi bangasebenzisa lezi zinhlelo zokusebenza ze-Chovm ukuze baziswe lapho bebuzwa:

• Ibhentshi lami lokusebenza lomthengisi we-Chovm
• Uhlelo lokusebenza lweselula lwe-AliSupplier

8. Nyusa isitolo sakho

Abathengisi badinga ukukhangisa izitolo nemikhiqizo ukuze bafinyelele izethameli eziningi.

I-Chovmb inikezela ngamathuluzi alandelayo wokumaketha isitolo:

• Ukukhangisa kwamagama angukhiye
• Izikhangiso zabaxhasi be-Premium
• Umphathi wezohwebo

Ngalezi zinyathelo ezimbalwa ezilula, abathengisi bangakwazi ukusetha amabhizinisi abo ku-Chovm.com.

Ukuqalisa njengomthengi

1. Ukubhalisa njengomthengi ku-Chovm.com

Ngena ngemvume kuwebhusayithi ye-Chovm futhi ubhalise njengomthengi.

Hlola izici ze-akhawunti nezilungiselelo.

Lena ideshibhodi yomthengi ka-Chovm.

2. Sesha imikhiqizo

Zulazula inkundla ye-Chovm.com ukuze uthole imikhiqizo oyithandayo.

Kunezindlela eziningi zokuthola imikhiqizo ku-Chovm.com

Nazi izindlela ezingcono kakhulu zokusesha imikhiqizo.

Sebenzisa ibha yokusesha

Vele ubhale amagama angukhiye kubha yokusesha phezulu ekhasini eliyisiqalo le-Chovm. Isibonelo,"izikhwama zabesifazane."

I-Chovm izokukhombisa imikhiqizo ngokusho kwamagama angukhiye wokufaka.

Sebenzisa ukusesha isithombe

Chofoza isithonjana sesithombe ohlangothini lwesobunxele lwebha.

Khetha isithombe esidingekayo kugalari bese usilayisha.

Ngemva kokulayisha, abathengi bazobona imikhiqizo ehambisana nesithombe sabo esilayishiwe.

Sebenzisa izihlungi

Sebenzisa isihlungi ukuze wenze ngcono usesho.

Izihlungi zingakwesokunxele kuwebhusayithi.

Isibonelo, umthengi usesha isikhwama sabesifazane.

Ngaphezulu, kunezinketho zabahlinzeki, intengo, kanye ne-MOQ.

Phansi ezinye izihlungi zincike ohlotsheni lomkhiqizo njengempahla, umbala, into, isizini, njll.

Sebenzisa isici se-Chovm sika-RFQ

Uma othile engathandi ukuhlola izindlela ezingenhla, angasebenzisa isici se-Chovm's RFQ (isicelo sekhotheshini).

Lesi sici senza ukusesha umkhiqizo kube nomoya oshisayo. Abathengi bangafinyelela kuyo phezulu ekhasini eliyisiqalo le-Chovm.

Isicelo Sekhotheshini (esiphinde sibizwe ngokuthi i-RFQ) isici sokucela lapho umthengi ehambisa imininingwane yomkhiqizo awudingayo endaweni ye-Chovm.com esikhundleni somthengisi oyedwa.

Yile ndlela okusebenza ngayo:

Umthengi uhambisa i-RFQ ►I-Chovm.com ibuyekeza i-RFQ ►Abahlinzeki bahambisa amakhotheshini ► Izilinganiso zesikrini ze-Chovm.com ► Umthengi uthola amakhotheshini ►Ukuhweba kuyaqala

Lesi sici sifanele abathengi abadinga imikhiqizo eyenziwe ngokwezifiso.

3. Ukuhlola abathengisi

Baningi abahlinzeki bemikhiqizo ku-Chovm.com. Ngakho-ke, kungase kube inselele kubathengi ukukhetha okungcono kakhulu.

Nawa amanye amathiphu afakazelwe wokuthola umdayisi olungile.

Thola isigaba esifanele somphakeli

I-Chovm ihlukanise abahlinzeki bayo ngezigaba ezilandelayo:

• Isiqinisekiso Sohwebo: I-Chovm isebenza njengomlamuleli, ivikela yonke imiyalo eyenziwe ngaphansi kwalolu hlelo.
• Abahlinzeki abaqinisekisiwe: I-Chovm iqinisekisa imininingwane yenkampani namandla okwenza abahlinzeki ngezinkampani zangaphandle ezifana ne-SGS ne-SUV.
• Abahlinzeki bePro abaqinisekisiwe: Laba ngabahlinzeki Abaqinisekisiwe be-Chovm abanerekhodi eliqinisekisiwe lemisebenzi eyimpumelelo.
• Abahlinzeki begolide: Laba bahlinzeki babamba ubulungu obukhokhelwayo ku-Chovm ukuze bathuthukise amakhono abo okuthengisa. Zikhonjwe ngesithonjana "segolide", zombili "Ziqinisekisiwe" futhi zingase zinikeze "Isiqiniseko Sokuhweba".

Bonke abathengi kufanele bazi ngezigaba zabahlinzeki ukuze benze izinqumo ezinolwazi.

Abathengi abasha ngokuvamile kufanele bakhethe abahlinzeki beziqinisekiso zohwebo.

Hlola uhlolojikelele lwabahlinzeki

Kukhona ukubuka konke komphakeli ngaphansi kwezithombe zomkhiqizo. Lokhu kubuka konke kufaka phakathi umlando webhizinisi labahlinzeki kanye nokusebenza ku-Chovm.com.

 Ukwengeza, futhi bheka ulwazi kuphrofayela yabo.

Ungakhohlwa ukuhlola ulwazi lwabahlinzeki emlandweni wabo wephrofayela nokuthembeka.

Funda ukubuyekezwa kwamakhasimende nezilinganiso zabahlinzeki.

Sebenzisa isihlungi somphakeli

Isihlungi somhlinzeki siyisici esihle kakhulu sokufakwa ohlwini olufushane abahlinzeki abadingekayo.

Chofoza kubo bonke abahlinzeki phezulu ekhasini eliyisiqalo. Bese, izihlungi zomhlinzeki zizovela ohlangothini lwesobunxele lwekhasi.

Qhathanisa abahlinzeki abaningi

Ngemva kokufaka ohlwini olufushane abathengisi, amakhasimende angaqhathanisa okunikezwayo kwalaba bahlinzeki abasohlwini olufushane “nesici sokuqhathanisa.

Chofoza inkinobho ethi Qhathanisa.

Khetha imikhiqizo ehlukene ukuze uqhathanise izici zomkhiqizo, izici zabahlinzeki, ukusebenza ku-inthanethi, namandla okuhweba.

Xhumana nabathengisi

Ngemuva kokufaka ohlwini olufushane abathengisi, xhumana nabathengisi ukuze ubuze ngemibuzo yakho.

E-Chovm, abathengi bakhuluma ngokuqondile nabathengisi.

Chofoza kusithonjana "Xhumana Nomthengisi" noma "Xoxa Manje" ekhasini lemininingwane yomkhiqizo ukuze uqalise ukuxhumana.

1. Abathengisi bangasebenzisa Ifomu Lokubuza ngokuchofoza isithonjana sothintana nomphakeli. Ifomu lokubuza linayo yonke imininingwane eyisisekelo yokubuza abathengisi ngemikhiqizo yabo nezikhathi zokuthumela.

2. Ingxoxo Manje iyigumbi lengxoxo elilula lapho noma ubani engaxoxa khona njengoba ebengenza kunoma iyiphi inkundla yokuthumela imiyalezo esheshayo.

Abathengi bangakwazi ukulandelela amarekhodi ayo yonke imilayezo ngaphakathi kokuthi "I-Chovm Yami" esikhungweni semiyalezo.

Bangasebenzisa futhi i-Chovm.com uhlelo lokusebenza lweselula ukuxhumana okusheshayo.

Kulesi sinyathelo xoxisana ngayo yonke imininingwane yomkhiqizo nabathengisi abafana ne-MOQ, ukuthumela, intengo, nokwenza ngokwezifiso.

4. Yazi imigomo yokukhokha

Kulesi sinyathelo, abathengi banqume ukuthi umdayisi basebenze naye.

Manje, abathengi kufanele baqaphele imigomo yokukhokha ye-Chovm njengoba i-Chovm isekela izinketho eziningi zokukhokha.

Imininingwane eyimfihlo yabathengi iphephile ku-Chovm. Zonke izinkokhelo ku-Alibab.com zivikelwe ukubethela okuqinile kwe-SSL kanye nezinqubo zobumfihlo ze-PCI DSS.

U-Chovm weluleka abathengi ukuthi bangalokothi bakhokhe ngaphandle kwenkundla.

I-Chovm isekela izinhlobo zemali ezingaphezu kuka-27, ngakho abathengi bonga ezindlekweni zokuguqula.

I-Chovm yamukela izindlela zokukhokha ezilandelayo:

• Amakhadi esikweletu / eDebit
• PayPal
• Apple Pay
• I-Google Pay
• I-Afterpay/Clearpay
• Izinketho zasendaweni ezidumile ngokuphuma ku-inthanethi

Kungenjalo, abathengi bangakhetha ukudlulisa imali ngocingo ukusuka ebhange ukuya ebhange ngokuvikelwa kwe-escrow besebenzisa imininingwane yasebhange esemthethweni enikezwe i-Chovm.com.

Nansi imininingwane mayelana nenkokhelo.

5. Thumela imikhiqizo

Ngemva kokuthumela izinkokhelo, abathengi babheka amalungiselelo okuthumela.

I-Chovm inikezela ngezinketho zokuthumela ezahlukahlukene abathengi abangakhetha kuzo lapho befaka ama-oda nabahlinzeki:

Izinketho zokuthumela ku-Chovm

1. Umthumeli wempahla: Abathengi bangahlela umthumeli wempahla ukuze aphathe ukuthunyelwa kwezimpahla zabo kwamanye amazwe. Lokhu kuvumela ukulawula okwengeziwe kwenqubo yokuthumela kanye nezindleko ezingase zibe phansi.

2. Ukuthunyelwa kwabahlinzeki: Abahlinzeki abaningi be-Chovm banikela ngezinsizakalo zabo zokuthumela, okungaba inketho elula. Abathengi kufanele babuyekeze ngokucophelela imigomo nezindleko zokuthumela zomphakeli.

3. I-Chovm Logistics: I-Chovm inezinsizakalo zayo ze-logistics, kufaka phakathi ICainiao Network, ehlinzeka ngezixazululo zokuthumela nokugcwaliseka kwabathengi.

4. Ukulethwa kwe-Express: Ukulethwa okusheshayo, abathengi bangakhetha izinketho zokuthumela ezisheshayo njenge-DHL, i-FedEx, noma i-UPS, ezitholakala ngeplatifomu ye-Chovm.

Ngokulandela lezi zinyathelo, abathengi bangazulazula ngempumelelo ku-Chovm ukuze baqhube amabhizinisi abo ngempumelelo.

Ukuqonda amagama e-Chovm

Njengazo zonke izinkundla, i-Chovm inolwazi lwamagama, futhi abathengi kumele bayiqonde ukuze basebenzise i-Chovm ngempumelelo.

Chovm Silulumagama:

MOQ: I-MOQ isho Inani Elincane Le-oda. Leli inani elincane lemikhiqizo ethile ethengiswa ngabathengisi.

I-OEM: I-OEM imele Ukwenziwa Kwezisetshenziswa Zoqobo. Abathengi bangeza nemininingwane yabo, izidingo, nemibono enemininingwane yomkhiqizo wabo futhi bayinikeze ifekthri ye-OEM. I-OEM izoqala ukwenza imikhiqizo yekhasimende kusukela ekuqaleni. Ilungele amakhasimende adinga imikhiqizo eyenziwe ngokwezifiso.

QC: I-QC imele ukulawulwa kwekhwalithi. I-Chovm inemigomo eminingi yenqubo yokulawula ikhwalithi. Okulandelayo imigomo yenqubo ye-QC.

I-IQC: I-IQC imele Ukulawulwa Kwekhwalithi Okungenayo. Kusho ukulawula izinga lempahla eluhlaza nanoma yini engena efekthri ukuze ikhiqize imikhiqizo.

I-OQC: I-OQC imele Ukulawulwa Kwekhwalithi Ephumayo yemikhiqizo eqediwe

IPQC: In-Process Quality Control (IPQC) ibandakanya ukuqapha nokuhlola ikhwalithi yomkhiqizo kuzo zonke izigaba zenqubo yokukhiqiza.

FOB: I-Free on Board (FOB) isho ukuthi umdayisi unesibopho sokuletha izimpahla echwebeni eliseduze. Kodwa-ke, umthengi uthatha isibopho sokuthumela kusukela ngaleso sikhathi kuye phambili, okuhlanganisa nanoma yiziphi izinkokhelo ezihlobene.

I-CIF: Izindleko, Umshwalense, kanye Nempahla (CIF) idinga ukuthi umdayisi akhokhele izindleko nempahla, kuhlanganisa nomshwalense, ukuze alethe izimpahla endaweni ebizwa ngokuthi ichweba lendawo. Nokho, ingozi idluliselwa kumthengi uma izimpahla sezilayishiwe emkhunjini.

Ukulinganisa kwenkampani Chovm Group Holding Limited

Umgomo we-Chovm Group ukwenza kube lula ukuthi amabhizinisi asebenze futhi aguqule, anikeze ingqalasizinda yobuchwepheshe nokufinyelela kokumaketha. Lokhu kuvumela abathengisi, imikhiqizo, abathengisi, namanye amabhizinisi ukuthi athuthukise ukusebenza kahle kwawo, ahlanganyele namakhasimende, futhi asekele ukuguqulwa kwedijithali. Ngonyaka wezimali ka-2024, izingxenye zebhizinisi eziyinhloko ze-Chovm zifaka:

1. I-Taobao ne-Tmall Group: Ikhonya emakethe yezitolo ze-e-commerce yaseChina, igxile ezinsizakalweni zokuphatha amakhasimende ukuze kubandakanye abathengi.
2. Cloud Intelligence Group: Ihamba phambili kumasevisi wamafu e-Asia-Pacific, ihlinzeka ngohlelo oluphelele lweminikelo yamafu nezisombululo eziqhutshwa yi-AI.
3. I-Chovm International Digital Commerce Group: Isebenzisa izinkundla ezifana ne-AliExpress, i-Lazada, nezinye ukuze kunikezwe amandla amabhrendi omhlaba nama-SME.
4. I-Cainiao Smart Logistics Network: Ihlose ukuhanjiswa komhlaba okusebenzayo, ngezinsizakalo ezihlanganisa kokubili i-China nezimakethe zamazwe ngamazwe.
5. Iqembu Lamasevisi Endawo: Ithuthukisa izinsiza zabathengi basendaweni ngokusebenzisa inkundla efana ne-Ele.me yokulethwa kokudla negrosa.
6. I-Digital Media and Entertainment Group: Inweba ukufinyelela kwe-Chovm kumidiya ngokusebenzisa izinkundla ezifana ne-Youku, enikeza okuqukethwe kwedijithali nokuzijabulisa.

I-ecosystem ye-Chovm ifaka phakathi inethiwekhi eyahlukahlukene yabathengi, abathengisi, imikhiqizo, nozakwethu, egxile ezisekelweni zabo zobuchwepheshe. Le nkampani ihlose ukuthwebula amathuba okukhula ekusetshenzisweni, ezinsizakalweni zamafu, nasekuhwebeni kwembulunga yonke, okusekelwa ukugcizelelwa okuqinile kwezibopho zezemvelo, ezenhlalo, kanye nokubusa (ESG).